Sales Tel: (877) 797-6557 | Hours (M-F): 8 A.M. to 5 P.M. EST.

Offering genuine parts and accessories for over 30 years!

About Us
BramanAutoParts.com is a division of South Florida's number one luxury car dealership.

We have been proudly serving our customers in the automotive business for over 30 years and have been online since 2011. Our state of the art facility is located in West Palm Beach, Florida

We take pride knowing we provide exceptional service and value to our customers.

We value your feedback and always want to hear from you.  If you have any questions, comments, or suggestions, please do not hesitate to contact us.

We operate Monday through Friday from 8 A.M. to 5 P.M. EST.

Thank you for choosing Braman to be your preffered store.

 

Freqently Asked Questions



Questions and Answers

Are your products Genuine Original Equipment?
Yes. We are a factory dealership franchise and order directly from the each manufacture.

How do I place an order?
You can place an order on our secure website.

What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express. All credit cards must be issued by a bank in the United States. We do not accept international credit cards.

Do you charge sales tax?
We charge 6% sales tax in the state of Florida.

Can I cancel my order?
Orders cancellations are not accepted with one exception; item(s) that we have contacted you about because of a backorder may be cancelled within 72 hours.

Can I change my order after I place it?
Orders are processed quickly and may not be modified.  Contact us as soon as you can and we can try and accomodate your request but we offer no guarantees.

How do I contact you?
The most effective way to contact us is to fill out the form above.

(Our phone, fax and email is also listed at the bottom of every page)

What kind of shipping options do you have?
We offer FedEx Ground and Express shipping options.  The checkout prrocess will only allow Ground as a shipping option.  If you require an order to be expedited, please contact us and we will advise you of the options available.  All orders are shipped insured and “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a result of packages being left in your absence.

How much is shipping?
To check our shipping rates please add the items you wish to purchase to the cart and click checkout. You will then be provided your shipping options and will clearly be able to see your shipping charges before you place the order.

When would I get my part?
Ground orders will arrive in 3-7 business days. Please be aware that weekends are not considered business days.

Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.

Do you ship internationally?
At the present time we do not ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You will be responsible for all return shipping charges back to the United States should you choose to return your order.

When can I track my package?
Tracking numbers are available within 24 to 48 hours of placing your order. Sometimes it may take longer. All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.

I didn't get my part on time; do I get a shipping refund?
This is beyond our control and shipping charges will not be refunded.
We are also not responsible for delays that occur such as: adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.

Part of my order is missing. What do I do?
Please fill out the form above.

What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund as well as the outgoing and return freight charges. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.

I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings.
First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors’ to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

What if my part fails? What type of warranty does my part have?
Faulty parts and improperly installed parts decisions are left up to the particular manufacturers’ rules and regulations.

What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

How do I return a part?
Simply submit a support ticket above within 30 days of ordering your product and we will issue you an RMA (return merchandise authorization) number to return your product. No Returns are Accepted Without an RMA Number.

When will I get my RMA number?
Most RMA numbers are issued within 48-72 hours. Your RMA number along with complete return instructions will be e-mailed to you within 72 hours of the initial request. If you do not receive your RMA number within this time frame, please contact us as there may be an issue with your return.

Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 20% restocking fee will be deducted from your refund as well as the initial shipping charges. Restocking fees are not refundable for any reason.

How long do part refunds take?
Most returns are credited within 5 days of receipt of return. At our discretion, refunds may be applied in the form of store credit or the same manner you paid (e.g., if you paid with a Visa, you mayreceive a Visa refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.

Do you offer exchanges or replacement parts?
All products must be returned and reordered.

What if I returned my part without an RMA number?
If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number.
If you can provide a return tracking number, it will take approximately 1-2 weeks to process your return if your return is located. All parts returned without an RMA number will be charged a restocking fee. No exceptions.

If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued.

How should I ship back my return?
We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for at our facility. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resellable”. All returns must be sent to us with the same packaging it was sent to you.  All bags, labels, intructions, and miscellaneous contents must be included.  All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.

I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.

I installed my part, can I return it?
All items must be in new resellable condition. We cannot accept items that have been used, installed, or disassembled.

My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.

How do I exchange for a different size?
All products must be returned and reordered. You are welcome to purchase the correct size in advance, however, we recommend waiting for your return to be processed. Once the item to be exchanged is received and inspected, we will email you a store credit for the item. We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.


Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Braman Motorcars shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Braman Motorcars shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.


Disclaimer
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Braman Motorcars, disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Braman Motorcars, does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.


Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Braman Motorcars, reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.


Limitation on Liability
Braman Motorcars, will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Braman Motorcars, has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.



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